eNeighbor Terms of Service
Last updated:
Please read these Terms of Service (“Terms”) carefully before using the eNeighbor mobile application (the “App”) operated by Curlew Labs LLC (“Curlew Labs,” “we,” “our,” or “us”). By downloading or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
1. What eNeighbor is — and what it is not
eNeighbor is a mobile app that detects when a paired device is first used in the morning and, if no activity is detected by a configurable mid-morning time, sends a notification to a designated contact.
eNeighbor is not a medical device, an emergency response system, or a substitute for emergency services. It is not designed or intended to detect falls, medical emergencies, or any specific health event. The App depends on a device being picked up and used in the normal course of a morning — it cannot detect or respond to a situation in which the device is not used.
Do not rely solely on eNeighbor for safety monitoring. In any emergency, call 911 (or your local emergency number) immediately. eNeighbor does not replace Life Alert, medical alert systems, in-home care, or other services designed for emergency response.
2. Eligibility
You must be at least 18 years old to create an account. By using the App, you represent that you meet this requirement. The App is intended for use by adults and their designated contacts (typically a family member or trusted friend).
3. Account registration
To use the App you must create an account with a valid email address. You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us promptly at support@curlewlabs.com if you believe your account has been compromised.
4. Pairing and consent
The App pairs a monitored device (the “elder” device) with a contact device. Both parties must actively install the App and agree to be paired. You must not pair with another person’s device without their explicit knowledge and consent.
5. Acceptable use
You agree not to:
- Use the App for surveillance of any person without their knowledge and consent.
- Attempt to reverse-engineer, decompile, or tamper with the App or its backend services.
- Use the App in any way that violates applicable law, including privacy laws.
- Interfere with or disrupt the integrity or performance of the App or its infrastructure.
6. Service availability
We aim to keep the App operational, but we do not guarantee uninterrupted availability. Notifications depend on factors outside our control, including device battery state, mobile network conditions, operating system background restrictions, and push notification delivery by Apple and Google. A notification may be delayed or not delivered. This is an additional reason not to rely on eNeighbor as your sole safety measure.
7. Intellectual property
The App, including all content, code, and design, is owned by Curlew Labs LLC and protected by applicable copyright and trademark law. These Terms do not grant you any rights to our intellectual property beyond the limited license to use the App for its intended personal, non-commercial purpose.
8. Disclaimer of warranties
THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE ERROR-FREE, THAT NOTIFICATIONS WILL BE DELIVERED ON TIME OR AT ALL, OR THAT THE APP WILL DETECT OR PREVENT ANY HARM.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CURLEW LABS LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP, INCLUDING ANY PERSONAL INJURY, DEATH, OR HARM TO A THIRD PARTY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $10, WHICHEVER IS GREATER.
10. Termination
You may stop using the App at any time and request deletion of your account by contacting us at support@curlewlabs.com. We may suspend or terminate your account if you violate these Terms or if we discontinue the App.
11. Changes to these Terms
We may update these Terms as the App evolves. When we do, we will update the “Last updated” date at the top of this page and, for material changes, notify you via the App or by email. Continued use of the App after a change constitutes acceptance of the revised Terms.
12. Governing law
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law provisions. Any dispute arising from these Terms or your use of the App shall be resolved in the state or federal courts located in Washington.
13. Contact us
If you have questions about these Terms, please contact us at support@curlewlabs.com.